Refund Policy

At Mummy Nest, we take pride in the quality of our products and ensure they meet the highest standards.

We do not offer refunds unless the item is damaged or faulty upon arrival. If you receive a damaged product, please follow the steps below:

Eligibility for a Refund

• Refunds are only accepted for products that are damaged or defective upon delivery.
• You must contact us within 14 days of receiving your order to request a refund.
• The item must be unused, in its original packaging, and include proof of purchase.

How to Request a Refund

1. Email us at help@mummynest.co.uk with your order number, a description of the issue, and clear photos of the damaged product.
2. Our team will review your request and respond within 3 business days.
3. If approved, we will provide instructions for returning the item (if necessary).
4. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days.

Non-Refundable Items

• Change of mind or unwanted items
• Items that have been used, washed, or altered
• Returns requested after the 14-day window

If you have any questions, feel free to contact us at help@mummynest.co.uk. We’re happy to assist you!